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Connection to the server is unavailable, Try again later

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Author Content Date
This happened to be when i tried to play around 2 months ago I got the message: Connection to the server is unavailable, Try again later. I tried to connect for most of that day and had the same error every time it tried to load my characters. A few months later and still the same thing. I also created a new account today as i noticed other people with the same message said they could log onto other accounts, but I can't; and i can't find any solutions to this error. Please help me.
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[quote="DUSK"]This happened to be when i tried to play around 2 months ago I got the message: Connection to the server is unavailable, Try again later. I tried to connect for most of that day and had the same error every time it tried to load my characters. A few months later and still the same thing. I also created a new account today as i noticed other people with the same message said they could log onto other accounts, but I can't; and i can't find any solutions to this error. Please help me. [/quote]
Sounds like a routing issue to the Soma server.

https://kb.intermedia.net/article/682

Open Command Prompt

Type tracert 192.99.150.23 and upload a picture of the results here if it fails. Also what country are you connecting from / who provides your internet? When was the last time it ever worked for you? And do you use a VPN?
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[quote="FOXO_STORE"]Sounds like a routing issue to the Soma server. https://kb.intermedia.net/article/682 Open Command Prompt Type tracert 192.99.150.23 and upload a picture of the results here if it fails. Also what country are you connecting from / who provides your internet? When was the last time it ever worked for you? And do you use a VPN?[/quote]
thanks for getting back to me, so connecting from england, I do use a VPN but not active atm and my service provider is talk talk, here's teh results from the trace
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Molerus>tracert 192.99.150.23

Tracing route to ns506439.ip-192-99-150.net [192.99.150.23]
over a maximum of 30 hops:

1 18 ms 24 ms 18 ms 10.252.200.1
2 17 ms 17 ms 17 ms vlan229.core-dc2-agg1.man4.uk.m247.com [89.238.1
38.241]
3 46 ms 36 ms 25 ms te-9-1-0.core-dc2.man4.uk.m247.com [77.243.185.7
6]
4 36 ms 52 ms 35 ms xe-2-2-2-0.core1.lon2.uk.m247.com [176.10.82.22]

5 33 ms 33 ms 23 ms eth-11-1-0.pni1.lon2.uk.m247.com [77.243.176.217
]
6 * * * Request timed out.
7 121 ms 127 ms 110 ms be100-1298.nwk-5-a9.nj.us [192.99.146.133]
8 118 ms 117 ms 125 ms be100-1323.bhs-g2-nc5.qc.ca [192.99.146.138]
9 * * * Request timed out.
10 150 ms 131 ms 134 ms be50-7.bhs-3a-a9.qc.ca [198.27.73.94]
11 115 ms 116 ms 117 ms ns506439.ip-192-99-150.net [192.99.150.23]

Trace complete.

C:\Users\Molerus>

Thanks
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[quote="DUSK"]thanks for getting back to me, so connecting from england, I do use a VPN but not active atm and my service provider is talk talk, here's teh results from the trace Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Molerus>tracert 192.99.150.23 Tracing route to ns506439.ip-192-99-150.net [192.99.150.23] over a maximum of 30 hops: 1 18 ms 24 ms 18 ms 10.252.200.1 2 17 ms 17 ms 17 ms vlan229.core-dc2-agg1.man4.uk.m247.com [89.238.1 38.241] 3 46 ms 36 ms 25 ms te-9-1-0.core-dc2.man4.uk.m247.com [77.243.185.7 6] 4 36 ms 52 ms 35 ms xe-2-2-2-0.core1.lon2.uk.m247.com [176.10.82.22] 5 33 ms 33 ms 23 ms eth-11-1-0.pni1.lon2.uk.m247.com [77.243.176.217 ] 6 * * * Request timed out. 7 121 ms 127 ms 110 ms be100-1298.nwk-5-a9.nj.us [192.99.146.133] 8 118 ms 117 ms 125 ms be100-1323.bhs-g2-nc5.qc.ca [192.99.146.138] 9 * * * Request timed out. 10 150 ms 131 ms 134 ms be50-7.bhs-3a-a9.qc.ca [198.27.73.94] 11 115 ms 116 ms 117 ms ns506439.ip-192-99-150.net [192.99.150.23] Trace complete. C:\Users\Molerus> Thanks[/quote]
Also i can't be sure but i think the last time i managed to log in was about 4 or 5 months ago but can't be 100% sure
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[quote="DUSK"]Also i can't be sure but i think the last time i managed to log in was about 4 or 5 months ago but can't be 100% sure[/quote]
That looks okay to me.

When you open Soma, is it showing as updating ok? Whats the latest news article you see?
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[quote="FOXO_STORE"]That looks okay to me. When you open Soma, is it showing as updating ok? Whats the latest news article you see?[/quote]
I opened soma and it went through the updates, the latest news is from the 17th for the multi monitor patch. I tried re installing the game, same news on page and still no change with the error, checked my fire wall, made sure vpn was off, tried running as admin and still the same error.
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[quote="DUSK"]I opened soma and it went through the updates, the latest news is from the 17th for the multi monitor patch. I tried re installing the game, same news on page and still no change with the error, checked my fire wall, made sure vpn was off, tried running as admin and still the same error.[/quote]
ISSUE FIXED
ok not sure what i did but i spent some time messing around in the games properties and must of changed something that allowed me to get into the game, either that or you did something that gave me access back. if it was you thank you soooo much really looking forwards to seeing all the new content you guys are awsome.
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[quote="DUSK"]ISSUE FIXED ok not sure what i did but i spent some time messing around in the games properties and must of changed something that allowed me to get into the game, either that or you did something that gave me access back. if it was you thank you soooo much really looking forwards to seeing all the new content you guys are awsome.[/quote]

 

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